Privacy Policy

Overview

This Privacy Policy explains how TimelySocials collects, uses, stores, and shares information when you use our website, dashboard, scheduling tools, billing features, analytics, and connected account integrations.

We design TimelySocials to help users plan and publish content efficiently while respecting the sensitivity of account information, scheduled content, platform tokens, billing events, and usage data.

Information we collect

The information we collect depends on how you use TimelySocials, which features you enable, and which social media accounts you connect.

Account details, such as name, email address, authentication identifiers, and profile preferences.
Content data, such as captions, drafts, scheduled posts, labels, hashtags, media uploads, and post metadata.
Connected account data, such as platform account names, channel identifiers, page or profile metadata, tokens, permissions, and publishing status information.
Billing and subscription information, including selected plan, billing cycle, checkout identifiers, and subscription status. Payment card details are generally processed by our payment providers rather than stored directly by us.
Technical and usage data, such as device/browser information, approximate location derived from IP, logs, diagnostic events, and feature interaction data.

Information from connected social media accounts

When you choose to connect social accounts, TimelySocials may receive information from those platforms in accordance with the permissions you grant and the platform’s API rules.

That may include profile information, publishing capabilities, basic analytics, media references, post IDs, and other information necessary to support scheduling, publishing, previewing, and reporting workflows.

How we use your information

To create and manage your account.
To schedule, publish, and manage your content across connected platforms.
To show previews, calendars, labels, saved captions, hashtag groups, and related content tools.
To process free and paid plan access, subscriptions, billing events, and plan entitlements.
To secure the service, detect abuse, prevent fraud, and troubleshoot errors.
To improve the product, including through analytics about feature usage and reliability.
To comply with legal obligations and enforce our terms and platform rules.

How we share information

We do not sell your personal information in the ordinary sense of selling customer lists for money. We may share information only where necessary to operate TimelySocials or comply with legal obligations.

With service providers that help us host infrastructure, process payments, monitor performance, store files, or provide customer support.
With connected social media platforms when you instruct us to publish, retrieve, or manage content through their APIs.
With legal authorities or counterparties when required by law, regulation, court order, or to protect rights, safety, or the integrity of the service.
In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality and legal safeguards.

Data retention

We retain information for as long as it is reasonably necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

Retention may vary depending on the type of data. For example, account data, billing status, connected account metadata, and saved content may be retained differently from short-lived logs or expired session data.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information and connected account credentials from unauthorized access, misuse, or disclosure.

No internet-based system can be guaranteed 100% secure, but we aim to follow reasonable industry practices and review access, storage, and transmission controls as the product evolves.

International data processing

TimelySocials may rely on infrastructure, vendors, and connected platforms that process data in multiple countries. By using the service, you understand that your information may be transferred to and processed in jurisdictions other than your own, subject to appropriate safeguards where required.

Your choices and rights

You can update certain profile information and settings within the product.
You can disconnect connected social media accounts when supported by the integration.
You can request account access, correction, or deletion through our support channels, subject to legal and operational limitations.
You can stop using the service at any time, though some records may be retained as required for security, billing, or legal compliance.

Children’s privacy

TimelySocials is not directed to children and is not intended for use by individuals who are not legally able to enter into a binding agreement. If we learn that personal information has been collected inappropriately from a child, we will take reasonable steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect product, legal, or operational changes. When we do, we will update the effective date and may provide additional notice where appropriate.

Privacy questions

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through the support or contact channels provided by TimelySocials.